Frequently Asked Questions

Q. What travel documentation do I need?

UNITED STATES CITIZENS

All United States citizens must have a valid Government Issued ID in order to board your plane to Puerto Rico.

NON-UNITED STATES CITIZENS

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.

ALL GUESTS

It is the sole responsibility of each attendee to verify, obtain, and be aware of all necessary documentation and vaccination requirements for travel. Please check your destination’s specific requirements as well as the requirements of the airline you are traveling on.

Q. What is the cost to bring additional (3rd & 4th) guests to share my hotel accommodations?

MANAGERS

Additional Guest Pricing - Hotel & Events Package

Ages 20 & Younger: $1,030.00/Person
Ages 21+: $1,130.00/Person
+ Airfare Costs

Includes hotel accommodations (same room as Manager), Cafe Rio transportation between the airport and the resort, Cafe Rio events (Group Breakfast & Awards Dinner), hotel taxes and fees.

Additional Guest Pricing - Hotel Only Package
Additional Guests Any Age: $700/Person
+ Airfare Costs

Includes hotel accommodations (same room as Manager), Cafe Rio transportation between the airport and the resort, hotel taxes and fees.

EXECUTIVES

Additional Guest Pricing - Hotel & Events Package

Ages 20 & Younger: $1,300/Person
Ages 21+: $1,400/Person
+ Airfare Costs

Includes hotel accommodations (same room as Executive), Cafe Rio transportation between the airport and the resort, Cafe Rio events (Group Breakfasts & Awards Dinner), hotel taxes and fees.

Additional Guest Pricing - Hotel Only Package

Additional Guests Any Age: $950/Person
+ Airfare Costs

Includes hotel accommodations (same room as Manager), Cafe Rio transportation between the airport and the resort, hotel taxes and fees.

*Additional guest pricing is based on the five-night group stay.
**Airfare is NOT included in the pricing for additional guests.

*** Important: Unregistered guests who have not paid one of the above prices will not be issued a wristband and will not be allowed access to the resort.

Q. When should I leave for the airport?

Recommended airport check-in time for domestic flights is two hours prior to departure.

Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at https://www.tsa.gov/.

Q. What airport should I arrive and depart from?

Flights should arrive and depart from Luis Munoz Marin International Airport (SJU)

Q. Should I purchase Travel Insurance?

Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.

Please email your Destinations Travel Partner and advise you are interested in purchasing Travel insurance. They will provide Sequel Travel Vacation Department the necessary information for your travel insurance quote and connect you with an agent.

Q. How much luggage can I take?

Carry-On Bags

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions.

Checked Bags

Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.

Important Items

Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and travel documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

Q. Can I Travel with my Medication?

One of the more popular questions we get from travelers is: “Can I travel with my medication?” The answer is yes, with some qualifiers. Here are a few tips that you might find helpful

It is not necessary to present your medication to, or notify an officer about any medication you are traveling with unless it is in liquid form (See next bullet).
Medication in liquid form is allowed in carry-on bags in excess of 3.4 ounces in reasonable quantities for the flight. It is not necessary to place medically required liquids in a zip-top bag. However, you must tell the officer that you have medically necessary liquids at the start of the screening checkpoint process. Medically required liquids will be subject to additional screening that could include being asked to open the container.
You can bring your medication in pill or solid form in unlimited amounts as long as it is screened.
You can travel with your medication in both carry-on and checked baggage. It’s highly recommended you place these items in your carry-on in the event that you need immediate access.
TSA does not require passengers to have medications in prescription bottles, but states have individual laws regarding the labeling of prescription medication with which passengers need to comply.
Medication is usually screened by X-ray; however, if a passenger does not want a medication X-rayed, he or she may ask for a visual inspection instead. This request must be made before any items are sent through the X-ray tunnel.
Nitroglycerin tablets and spray (used to treat episodes of angina in people who have coronary artery disease) are permitted and have never been prohibited.

Additional Information

Q. What items can I carry on?

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

Q. What is the weather like in Puerto Rico?

In February, the average daily temperature in Puerto Rico ranges from 70°F (21°C) to 84°F (29°C). The daytime temperatures are usually mild and comfortable, making it ideal for exploring the island or enjoying water activities. However, it is advisable to bring a light sweater or jacket for the cooler evenings.

Q. What if I have a special health concern?

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.